Frequently Asked Questions
What is telehealth?
As defined by the American Telemedicine Association (ATA) “telemedicine is the use of medical information exchanged from one site to another via electronic communications to improve a patient’s clinical health status.” The Agency for Healthcare Research and Quality (AHRQ) states, “telehealth is the use of telecommunications technologies to deliver health-related services and information that support patient care, administrative activities, and health education”. The Centers for Medicare & Medicaid Services (CMS) define it as “a two-way, real- time interactive communication between a patient and a physician or practitioner at a distant site through telecommunications equipment that includes, at a minimum, audio and visual equipment.” The terms telemedicine and telehealth are considered synonymous and are used interchangeably to describe use of electronic information and telecommunications technologies to support clinical health care, patient and professional health-related education, public health and health administration.
What type of equipment do I need?
You will need a computer, tablet, or smart phone with a microphone and a camera. You will need a reliable and strong internet connection.
How long is a session?
Sessions typically last 50-55 minutes.
What are your fees?
The fee for a session is $105. I accept Blue Cross Blue Shield insurance. Payments can be made by credit card. Sliding scale is available for clients with financial need and no insurance. I can provide a superbill for clients seeking out of network reimbursement from insurance.
How is my information collected and stored and how do we have sessions?
I use a program management software program called Simple Practice. It is HIPAA compliant and HITRUST CSF certified. Clients will receive an email to log into the client portal to complete documents and sign in to the secure video call for the session. The link to the client portal is unique to each client. Any documents that need to be completed, as well as credit card transactions, will be through this software.
Why are the benefits of telehealth sessions?
It is not always easy or convenient for patients to get help for their health care needs. Time constraints due to busy schedules or transportation issues make telehealth sessions more convenient. The purpose of telehealth is to improve the opportunity to get healthcare closer to home, in a convenient location, and more timely way. Telehealth appointments provide another option for receiving care from a provider that may be out of traveling distance. The benefits of telehealth are less waiting time, less travel time, and less time away from work or other priorities.
What are the drawbacks to telehealth?
As with any time you are using technology, it sometimes fails. Also, there is a small possibility that the information being transmitted can be intercepted. I use a HIPAA compliant software program so that this risk is minimal.
What are your hours?
I am available for appointments Tuesday through Friday, day time only. I do not see clients on Saturday or Sunday. We will talk about setting a time for your appointment during the consultation call, but before we set the appointment, all the initial documentation must be completed. I do not provide after hours or crisis services.
What do I do if I need to cancel a session?
If you need to cancel a session, please call or email me 24 hours prior to your appointment. Cancelations made with less than 24 hours notice will be subject to a late cancellation fee. If you do not show up for an appointment and do not call to cancel, you will be charged a no show fee. These fees are not covered by insurance
How can therapy help me?
Therapy often leads to a significant reduction in feelings of distress, a significant increase in feelings of peace, greater satisfaction in relationships, higher levels of personal awareness and insight, improved skills for managing stress, and resolutions to specific problems. Therapy can help you feel more in control of your life.